Your questions answered
Please find below answers to many of your comment questions. If there is a specific question you would like to ask, that is not listed below, please call: 08456 434227 or email reservations@airportcarstorage.co.uk our friendly reservation staff will be happy to help.
Why do I need to pre-book?
We are committed to accepting all bookings, however, during high season we are extremely busy and advanced booking helps us manage our service efficiently and gives our valued client confidence in their choice.
Can I make a short notice telephone booking?
You certainly can, your booking will be processed just the same, however, we are extremely busy at certain times of the year, so advanced booking is recommended.
Will my booking be confirmed?
If booked on line – yes, if booked over the telephone – yes (depending on notice given).
Can I get confirmation sent by mail?
Yes, depending on notice time given.
Can I pay over the telephone?
Yes, call 08456 434227 office hours.
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What is a storage period?
It is between the dates given. Charges are made on a 24 hr basis starting at midnight on day one, either part or whole and ending on the date of pickup from the arrivals terminal. One week is 8 days i.e. Sat. to Sat. Two weeks is 15 days Sat. to Sat. week. Extra days are charged at current rate.
If more than one vehicle booked is there a discount?
No, each vehicle has one parking space allotted.
Minimum charges. What does it mean?
To enable us to carry out their service, a minimum charge is applied for bookings of two days or less.
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How do I collect my car?
Ring Chauffeur Line on arrival in Luggage Collection Hall. Your vehicle will be brought to the Terminal for your collection. Details of this procedure will be provided on your departure.
Do you operate the Chauffeur Line service 24/7?
Yes. Except Christmas Day, Boxing Day and New Years Day.
Is the ACS compound secure?
Yes, with electric fencing, CCTV, manned security, hard standing, fully drained open air compound.
Where is the ACS Compound?
The compound is offsite and our uniformed experienced drivers transfer the vehicle to and from Manchester Airport Terminals.
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How about cancellations etc?
The cancellation policy is contained within the terms and conditions. Ring our Reservations office on 08456 434227.
Do you have a service to assist Disabled clients?
Yes, please ask/advise our reservations on 08456 434227.
Do I need proof of booking?
Yes, bring a copy of the internet confirmation and/or telephone booking reference number quoted, to present to the Chauffeur.
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Is the reservation guaranteed?
Yes, providing you have a legitimate booking reference number.
What is a Service Fee and when would it be used?
A Service Fee is only raised if you have asked for any extra service to be provided, such as repair punctures, service vehicle, etc.
What is Valet/Mini Valet?
This is a service provided by a national company – details can be advised along with prices.
What happens if I return early from my trip, before the original booking date?
We will require at least 12 hours notification to transfer the vehicle from our compound to Manchester Airport's Terminals. Documentation/proof of booked vehicle is required. Failure to notify will attract a call-out fee.
Is my car insured during vehicle transfers?
Yes, all our drivers are covered by the Jockey Insurance.
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